Critical Support is our 24×7 managed service for AWS and Azure, with Datadog as the operational foundation. We combine incident ownership with improvement engineering, so your platform becomes more reliable, secure, and cost-controlled over time.
We operate cloud platforms using Datadog to deliver unified observability across infrastructure, APM, logs, traces, security signals, cloud cost insight, and LLM monitoring.
Our services are grouped simply around how we deliver that outcome: Cloud Managed Services, Datadog expertise, and AI infrastructure.
Cloud
AWS and Azure platforms designed for modern and AI-driven workloads, using infrastructure as code, least-privilege access, and deep observability.
Datadog
Implementation, optimisation, and managed Datadog, delivered by engineers who operate Datadog as the backbone of our own cloud managed services.
AI
AI infrastructure on AWS and Azure, plus AI Factory deployments to accelerate adoption all built with human-in-the-loop controls, auditability, and cost guardrails.
Many traditional cloud MSPs rely on locked-down proprietary monitoring that prioritises provider efficiency over customer insight, exposing a one-size-fits-all view and keeping customers dependent.
Critical Cloud takes a different approach: bespoke managed services built on Datadog, the industry-leading observability platform. Every Critical Support customer has direct access to their own Datadog environment, with full-fidelity visibility across infrastructure, APM, logs, traces, security signals, cloud cost insight, and LLM monitoring, tailored to their AWS and or Azure architecture.
Datadog is embedded into our 24×7 operational model, driving real-time alerting, faster diagnosis, and disciplined incident response, so issues are detected early, understood in context, and resolved decisively.
A simple model that keeps operations calm: establish clear signals, respond fast, then improve the platform every month.
Instrument the platform
Set Datadog foundations: tagging, dashboards, alert hygiene, SLOs and ownership so the signals are trustworthy.
Operate 24×7
Incident ownership with clear escalation. Fast diagnosis, controlled remediation, and structured communication.
Improve continuously
Monthly engineering to reduce repeat incidents, strengthen security posture, and control cloud cost.
Datadog-powered cloud managed services for AWS and Azure, combining 24×7 incident management with improvement engineering.
Shared responsibility: you keep ownership of your apps, data, and decisions. We operate and improve the platform.
Adopt Datadog cleanly, reduce alert noise, and keep your observability estate healthy as you scale.
Move from proof of concept to production safely, with the right guardrails and the right operating model.
A fast way to build trust: what changed, what improved, and how we work.
OPX: Driving observability with Datadog
Datadog underpinned Azure migration, delivering visibility, faster response, proactive monitoring.
CETA: Getting more from a Datadog trial
FETCH delivered rapid Datadog value; HyperCare accelerated adoption with observability.
EIP: Rapid, reliable Datadog onboarding
HyperCare enabled fast Datadog rollout across Azure supporting 140+ services.
Officially accredited. Independently certified. Built for trust.
Powered by Datadog and an Advanced Partner in the UK, with AWS and Microsoft partnerships.
ISO 27001 and Cyber Essentials Plus underpin secure, auditable delivery.
Critical Cloud delivers Datadog-powered cloud managed services for AWS and Azure. Our work is led by practitioners with deep production experience in modern cloud operations, incident response, and observability.
The questions we get most often from tech-led teams considering Critical Support or Datadog services.
We’ll show you how Critical Support uses Datadog as the operational foundation to run secure, resilient AWS and Azure platforms, without enterprise complexity.